Collaboration Engineer
Collaboration Engineer
Summary:
The Intersect Group is seeking a skilled and experienced Collaboration Engineer to join our direct client’s Information Technology team. The ideal candidate will have extensive experience with VOIP solutions, particularly RingCentral, and enterprise video conference systems, especially Crestron. Additionally, experience with Microsoft Teams and vulnerability management of telecom systems is crucial. This role will involve the design, implementation, and management of our telecommunications infrastructure to ensure reliable and efficient communication systems across the organization.
Key Responsibilities:
- VOIP Management: Design, deploy, and maintain VOIP solutions, with a strong focus on RingCentral, ensuring optimal performance and reliability.
- Video Conference Systems: Manage and support enterprise video conferencing solutions, primarily Crestron, including setup, troubleshooting, and maintenance.
- Microsoft Teams: Administer and support Microsoft Teams as part of the unified communication strategy, integrating it with other telecom systems.
- Network Integration: Collaborate with network engineers to ensure seamless integration of telecom systems with the existing network infrastructure.
- System Upgrades: Plan and execute upgrades and expansions of telecom systems to accommodate organizational growth and technology advancements.
- Technical Support: Provide technical support and training to end-users, addressing and resolving telecom-related issues promptly.
- Documentation: Develop and maintain comprehensive documentation of telecom infrastructure, configurations, and procedures.
- Vendor Management: Coordinate with telecom vendors and service providers to ensure high-quality service delivery and support.
- Project Management: Lead and participate in telecom-related projects, ensuring timely delivery and alignment with business objectives.
- Compliance: Ensure telecom systems comply with relevant regulations and security standards.
- Vulnerability Management: Implement and manage a vulnerability management program for telecom systems, identifying, assessing, and mitigating risks to maintain system security.
- Incident Response: Develop and maintain incident response procedures for telecom systems, ensuring prompt action and resolution in case of security breaches or vulnerabilities.
Job Skills and Qualifications:
- Education: Bachelor’s degree in Telecommunications, Information Technology, Computer Science, or a related field. Relevant certifications (e.g., CCNA, CCNP, RingCentral Certified) are a plus.
- Experience: Minimum of 5 years of experience in telecom engineering, with extensive experience in VOIP solutions like RingCentral, enterprise video conference systems like Crestron, and Microsoft Teams.
- Technical Skills: Proficiency in telecom technologies, VOIP protocols (SIP, H.323), video conferencing systems, network configurations, troubleshooting, and vulnerability management.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to diagnose and resolve complex telecom issues.
- Communication: Excellent verbal and written communication skills, with the ability to effectively communicate technical information to non-technical stakeholders.
- Team Player: Ability to work collaboratively within a team and with cross-functional departments.
- Adaptability: Ability to adapt to changing technologies and priorities in a fast-paced environment.
Requirements:
In addition to the qualifications listed above, we seek candidates with:
- Exceptional attention to detail, demonstrated through strong analytical and data-gathering skills.
- The ability to work independently, prioritize time-sensitive assignments, and meet critical deadlines while maintaining efficiency and accuracy.
- A strong background in customer service, both internal and external.
- Familiarity with VOIP Management and Microsoft Teams Video Conference Systems.
- Professionalism, excellent communication, and the ability to multitask effectively.
- Strong problem-solving skills and a strong work ethic.