Implementation Specialist
Implementation Specialist
Remote with 90% Travel (Domestic & International)
A leading provider in hospitality technology is seeking a skilled Implementation Specialist to support the deployment and training of point-of-sale (POS) systems at high-profile hospitality venues across the U.S. and internationally. This organization is known for delivering innovative solutions that streamline operations and elevate the guest experience. With a strong emphasis on customer satisfaction and operational excellence, they value professionals who bring initiative, adaptability, and a client-first mindset to every engagement.
In this role, you will be on the front lines of technology implementation—responsible for on-site system installation, configuration, and user training. Partnering closely with project managers and technical teams, you will play a critical part in ensuring that clients are equipped to fully leverage their POS systems from day one. This is a fast-paced, hands-on position that requires frequent travel and strong communication skills to drive client success.
Key Responsibilities:
- Conduct on-site POS system installations and configurations tailored to client operations.
- Consult with project teams to align technology solutions with business requirements and efficiency goals.
- Collaborate with stakeholders to gather site specifications and assess operational readiness.
- Configure and test systems to ensure optimal functionality and user experience.
- Prepare and deliver engaging training sessions to end users and client teams.
- Monitor system performance during go-live and provide real-time troubleshooting and support.
- Document site implementations and transfer knowledge to support teams for post-launch continuity.
- Work with integration teams to validate interfaces and ensure seamless deployments.
Key Requirements:
- 2–3 years of hands-on experience installing and configuring POS systems on-site.
- 2–3 years of experience leading training sessions in hospitality environments.
- Background in hospitality operations with an understanding of service workflows and venue needs.
- Strong technical aptitude across software, networking, and cloud-based technologies.
- Proven ability to communicate complex information clearly to both technical and non-technical audiences.
- Excellent organizational skills with the ability to manage multiple tasks and priorities.
- Comfortable working in high-pressure, client-facing settings with limited notice.
- Willing and able to travel up to 90% domestically and internationally.
Ready to get started?
If you're a tech-savvy, travel-ready professional who thrives in hospitality environments, we want to hear from you. Submit your resume and contact details today to explore this exciting opportunity.