Tier 1 Technician

• Location: Decatur, GA
• Type: Contract to Hire
• Job #247913

Tier 1 Technician
 
We are seeking a Tier 1 Technician to join a dynamic IT team, providing hands-on technical support in a fast-paced environment. In this role, you will be responsible for troubleshooting network, server, virtualization, and storage issues, ensuring seamless operations across multiple locations. This position requires a problem-solver who can think critically to resolve complex and intermittent technical issues. You will work onsite five days a week, with occasional travel to locations in Norcross and Buckhead, and participate in an on-call rotation every 6-8 weeks.
 
Key Responsibilities:

• Provide Tier 1 technical support, troubleshooting Active Directory, network, and server-related issues.
• Install and maintain applications on Windows servers and network environments.
• Diagnose and resolve hardware and software issues, including printer troubleshooting.
• Support VMware and virtualization environments, ensuring system stability and performance.
• Manage and track IT requests using Jira, the company’s newly implemented ticketing system.
• Collaborate with internal teams to optimize IT infrastructure and improve system efficiency.
• Deliver prompt and effective solutions in a fast-paced, problem-solving environment.

 
Qualifications:

• 1+ years of experience in an IT support or help desk role.
• Strong experience with Active Directory, Windows environments, and network troubleshooting.
• Familiarity with VMware and virtualization technologies.
• Experience troubleshooting hardware, including printers and servers.
• Ability to work with Jira or similar IT ticketing systems.
• Strong analytical and problem-solving skills, with the ability to think outside the box.
• Excellent communication and teamwork skills.
• Ability to work onsite five days a week in Decatur, with occasional travel to Norcross and Buckhead.

 
Apply Today!
Take the next step in your IT career and join a growing team with strong career advancement opportunities. Submit your resume today to be considered for this exciting opportunity!