Delivered a scalable, low-risk modernization across thousands of live retail and restaurant locations.
The Challenge
A national retail and restaurant technology organization was modernizing store-critical POS and payments platforms while supporting rapid expansion across thousands of live locations. The initiative had zero tolerance for disruption and increasing transaction volumes amplified risk.
Key Challenges Included:
- Complex payments, EMV certification, and processor integrations
- Need to modernize without disrupting store operations
- Rapid growth driving higher transaction volumes and platform demand
The Approach
The Intersect Group designed a scale-ready delivery model purpose-built for transaction-heavy, store-facing platforms by:
- Blending deep legacy POS expertise with modern cloud, API, and platform engineering
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Supporting phased modernization to protect live store operations
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Rapidly scaling specialized teams as platform demand increased
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Providing leadership across payments, compliance, and high-volume transaction systems
The Execution
- Deployed 12 specialized POS and platform engineers, including:
- 6 engineers with deep legacy POS experience across Visual C++, Win32, and .NET
- 3 front-end engineers supporting next-generation POS and self-checkout
- 2 payments certification engineers supporting EMV and processor compliance
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Provided 2 Technical Product Owners to support a global, transaction-heavy API platform
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Scaled delivery in phases to align with store rollout timelines and certification cycles
The Impact
Modernized POS and payments platforms – supporting thousands of live stores
Built scalable, resilient platforms – capable of supporting continued store growth
Reduced operational and compliance risk – across EMV certification and processor changes
Established a delivery partnership – to support ongoing modernization at scale